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FAQ
The HyperAccess service is aimed at facilitating access to your banking information at all time. It also allows you to carry out financial transactions, regardless of where you are. All that is needed is Internet access. It is easy, safe and efficient.
How can I join up to use HyperAccess services?
Simply contact the staff at 1-800-561-2004, or 336-2100 during regular business hours. One of our caisse staff members will be pleased to help you configure your account so that you can access it from the Internet.
What are the service fees for HyperAccess?
Caisse Populaire de Shippagan HyperAccess Internet services are free of charge.
What browser versions should I use for secure access?
The browser version must accept 128-bit data encryption, providing a high level of security. Please refer to our FAQ section to find out what browser versions are recommended.
What means are used to provide security on the HyperAccess site?
Secure Socket Layer (SSL) is a technology that Netscape developed and which has been adopted by all vendors producing secure Internet programs. It uses state-of-the-art cryptographic techniques for the carrying out of guaranteed transactions. The VeriSign certificate works from the server at the same time that the SSL technology works on your communication lines.
You can use online banking services to carry out various transactions on your Caisse Populaire de Shippagan accounts. You can currently carry out the following transactions:
List of account balances
Can bills be paid with the HyperAccess service?
Yes. Here are a list of the bills you can pay:
How can I receive further assistance?
For assistance during a HyperAccess session, please enter your message in the space provided at the bottom of the screen. Our staff will gladly respond as soon a possible. For assistance related to your computer or Internet, call the computer vendor or your Internet access provider.
I entered the information to pay a bill, but the payment does not go through...
Once you have entered the information for a bill payment, that is the account to debit, the bill to pay and payment amount, you must then click the "Complete Payment" button. Do not press the return key of your keyboard, If you press the return key, the system will take you back to the screen to select the account to debit.
When I'm on the page where I complete the transaction, I don't see the exit button.
The only possible reason for you not to see the "Exit" button is that your screen resolution is adjusted to less than 800x600, which is the minimum required to adequately view the www.cpscu.com site (your screen is probably configured at 640x480). We would advise you to set the configuration of your resolution at 800x600. If you need help to complete this adjustment, we suggest that you contact a computer technician.
What is the minimum browser configuration I should use?
You will need to use Internet Explorer 5.5 or greater. The minimum security level is 128 bits. You can download the most recent versions of Internet Explorer free of charge by clicking on the following link:
If you are using Netscape as your browser, you will need to use version 7.1 which is available here:
http://channels.netscape.com/ns/browsers/default.jsp
I am using Internet Explorer for the Macintosh and I cannot access the HyperAccess banking system...
Microsoft Internet Explorer for the Macintosh is no longer supported. If you are using an Apple Macintosh computer, we suggest you use either the latest versions of the Netscape browser or Apple's new Safari browser.
I click on the first words of the menu and nothing happens...
It is essential that the JAVA option be activated in your Internet Explorer browser in order for the various HyperAccess Internet site functions to work properly. Furthermore, the browser's level of security must not be any higher than "medium". We suggest that you contact a computer technician to help you with this if you don't know how to adjust the settings.
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