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Code for the protection of personal information
When you become a member of la Caisse Populaire de Shippagan Ltée you must share personal information with us. This information is necessary for us in order to offer you superior products and services. It is really important for LA CAISSE POPULAIRE DE SHIPPAGAN LTÉE that you know that we are committed to protecting the privacy of your personal information
This document describes how LA CAISSE POPULAIRE DE SHIPPAGAN LTÉE ensures the protection of the personal information received from you, the member.
COMMITMENT TO PRIVACY
A tradition of respect of your rights
La Caisse Populaire de Shippagan Ltée has a long history of respect for the rights of its members. As a co-operative financial institution, we are committed to the development of policies and procedures to ensure thatyour rights are protected.
While this means the offering of more efficient and flexible members services, we are doing even more to protect your privacy and your right to control thecollection, use and disclosure of your personal information.
La Caisse Populaire de Shippagan Ltée has adopted the Credit Union Code for the protection of personal information, related policies and procedures, and appointed a privacy officer. You are entitled to review the Code at any time, access your personal information, or contact the privacy officer about a privacy issue or concern. Through these actions, what has been our acceptedpractice becomes our documented commitment to you, the member.
Your personal information
La Caisse Populaire de Shippagan Ltée holds personal information about its members to help meet and maintain the highest standards of financial service. This information can include your name, address, age, income, use of accountsand credit history, as well as other information needed for your account services.
We obtain this information from you directly, and from the product and service arrangements you have made with or through us. Information is also obtained with your permission from credit bureaus, other financial institutions andfrom the references you provide us.
HOW OUR PRIVACY CODE PROTECTS YOUR PERSONAL INFORMATION
La Caisse Populaire de Shippagan Ltée has requested and the member has provided both personal and business information (except health information) plus an ongoing authorization to verify and/or collect additional information(such as that available through a credit bureau, employers, etc.)
La Caisse Populaire de Shippagan Ltée uses such information for thefollowing purposes:
La Caisse Populaire de Shippagan Ltée acknowledges its duty to keep all member personal information in secure form and in facilities accessible only to La Caisse Populaire de Shippagan Ltée staff and other authorized personnel who are bound by oaths and to similar agreements to maintain themember's privacy and confidentiality of such information.
La Caisse Populaire de Shippagan Ltée may share the member's personal information as necessary with other companies, affiliates and/or subsidiaries or service providers that are under contract with La Caisse Populaire de Shippagan Ltée to provide financial products or services and when specifically requested by members, but La Caisse Populaire de Shippagan Ltée will not sell, rent, barter or share the member's information to or with any otherpersons companies or agencies.
La Caisse Populaire de Shippagan Ltée will share member's informationonly in the following additional circumstances:
The member has the right to view both paper and electronic files containing the member's personal information, to review file contents for accuracy andto indicate any items in need of correction.
The member may choose not to receive unsolicited direct marketing materials or contacts by mail, phone or email by person and/or by type of product. To make any of these choices, the member will visit la Caisse Populaire de Shippagan Ltée, call or send an email and provide the applicable particulars. The member acknowledges that La Caisse Populaire de Shippagan Ltée may still include newsletters and marketing materials with other required communicationssent to members (such as statements of account, renewal letter etc.)
HERE IS A SUMMARY OF THE 10 PRINCIPLES OF THE CREDIT UNION CODE FOR THE PROTECTION OF PERSONAL INFORMATION.
WE NEED YOUR CONSENT. HERES HOW YOU CAN PROVIDE IT.
You can provide us with your consent in a variety of ways:
- In writing;
- Electronically; or
- Verbally
Preferably in writing.
La Caisse Populaire de Shippagan Ltée provides services in conjunction with financial services partners within the Co-operative financial services group companies. These companies include all organizations that espouse credit union goals and values and provide useful and valuable member services.
The attached form provide you with an opportunity to confirm in writing either your full, limited or withdrawing consent upon the use and disclosure of your personal information. You can mail, fax or personally return it. It is important for you to know that if you limit or withdraw your consent, La Caisse Populaire de Shippagan Ltd will not be able to provide you with a related product, service or information that could be of value to you.
You have 30 days to provide us with your written consent or limit or withdraw your consent; otherwise we will assume that we have your implied consent for the continuing use of your personal information for purposes described within this brochure.
You can limit or withdraw your consent at any time, subject to legal or contractual obligations. For example, La Caisse Populaire de Shippagan Ltée is required by law to provide a record of your interest earning information to the Canada Customs and Revenue Agency.
GOT A QUESTION? ASK OUR PRIVACY OFFICER.
La Caisse Populaire de Shippagan Ltée Privacy Officer is your point of contact if you wish to raise any matters regarding the use of your personalinformation.
The Privacy Officer is responsible for monitoring information collection and data security, and ensuring that other credit union staff receives appropriate training on privacy issues and their responsibilities under the Code. The Privacy Officer also handles all privacy inquiries and personal information accessrequests under the Code.
Ultimate responsibility for our compliance with code, rests, however, withthe credit union Board of Directors.
HOW TO CONTACT US
If you have complaints related to this Personal Information Policy or any of our procedures, contact our Privacy Officer. If your complaint is justified, we will take the steps necessary to resolve the issue, including amending ourPolicy and practices, if necessary.
If we are not able to resolve your concern, or if you have any other concerns about La Caisse Populaire de Shippagan Ltée Personal Information Policyand Procedures, you may contact your Privacy Officer.
For more information, to file a complaint, to make enquiries, or to opt out of all or parts of this Policy, please contact La Caisse Populaire de ShippaganPrivacy Officer at:
LA CAISSE POPULAIRE DE SHIPPAGAN LTÉE
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